At UrbanWale, we have a very strict vendor onboarding process. All our service providers are background checked, verified via referrals & passed through various stages of interviews. Only the best selected are trained in-house for hard & soft skills development to give the best customer experience.

You can pay via our payment gateway through options including credit card, debit card, netbanking or upi. Alternatively, you can make transfer directly to Urbanwale account or pay by cash. after the service completion.

UrbanWale take the complete warranty for every delivered services. If you are not satisfied with our delivery, please reach out to us directly at +91 7061265929 & we promise to resolve your issue within 48 hours.

UrbanWale provides a service warranty on every service. In case of you are facing an issue, please reach out to our customer support team at +917061265929 & we will be provide a free revisit to resolve the same.

Please do not contact service providers directly in which case the warranty may not be applicable.

Basic tools for the job like spare parts, machines would be carried by our service provider. Any material, if required would be purchased on customer’s approval & a material bill would be provided against it.

We will confirm your booking within 30 mins during working hours ( 9am- 6pm, Monday to Saturday). You can avail the services as per your preferred timeslot.

In case of any feedback or support please write us through our mobile app. U can also mail us at support@Urbanwale.com or call our helpline number +917061265929 .

Our working hours are between 9am to 7pm from Monday to Saturday. For availing services on Sunday, you can pre-book your slot as per your convenience..

Air Conditioner, Washing Machine, Refrigerator, Microwave, Kitchen Chimney, Water Purifier & Geyser.

Please check if taking a service from external service providers would void your manufacturer warranty. If such is the case, we suggest you to please go ahead with an OEM service provider only..

General servicing includes washing and cleaning of filter, cleaning of condenser and evaporator, internal dust removal and temperature check, pre and post cleaning. While detailed servicing, washing and cleaning of the indoor unit's filter, external cleaning of indoor unit, cleaning of outdoor unit with water, blower and external cleaning of outdoor unit.

To reschedule/ cancel a booking, please reach out to our customer support at +91 7061265929 & we would be able to make the necessary changes..

In case of no show or late arrival you need to call our phone number +91 7061265929 .