The website www.urbanwale.com / the UrbanWale Mobile Application (“Platform”) is owned and operated by UrbanWale Servicetech India LLP (“Company”), whose registered office is at Road No-13 Mango ,Jamshedpur, Jharkhand 832110.
1. The User whose personal and sensitive personal information is shared on/through the Platform shall remain the owner of such information and shall consent to the sharing of such information.
2. In the event you avail services from or through us, we collect personal and other types of information from you for the purposes of doing business as well as providing our services.
3. Such information may be held by us, for the purposes specified at the time of collection of the information, and for the duration for which the services are to be rendered, subject to the terms herein.
4. In the event we desire to have business relations with you in the future, we may retain your communication and other details, so we may contact you about our services.
5. We use processes, systems and good practices (to the extent commercially reasonable) to protect the information you provide or make available to us.
6. We use ‘cookies’ on our Platform to see how people use the website and to keep a record of whether you accept cookies.
7. If you have any comments, questions or concerns about this policy or how we store, process and use data, please reach out to Grievance Officer at Road No-13 Mango ,Jamshedpur, Jharkhand 832110.
INFORMATION COLLECTED AND METHOD OF COLLECTION
We collect the following general types of information about You when You use Platform:
User Information, [Demographic Information,] Behavioural Information, and Indirect Information (collectively, “Information”).
Upon downloading the App and in order to use Our Services, You are required to provide Us with Your details including but not limited to Your name, address, contact number and email address and information regarding the service You require.
We may collect from You, information that is not unique to You in the sense that it refers to selected population characteristics, such as Your pin code or postal code and occupation.
We also collect information regarding how You use Our Platform. This includes the areas of Our Platform that You visit, what Services You access, and information about Your computer hardware and software including Your IP address, browser and operating system type, domain names and access times.
Your use of certain third-party services on the Website requires Us to collect such information as is considered necessary for that purpose.
We do not collect sensitive personal data like the password to Your email address, physical or medical health conditions or medical records and history, biometric information, DNA or any other sensitive information that is confidential by nature. Financial information such as bank account details, credit card details or other payment related details are collected at the payment gateway by the payment facilitator.
We collect your Information either directly from You through forms on the Platform and through optional online surveys or third-party sources that provide such Information to Us.
Any User can visit Platform without revealing Personally Identifiable Information. We track certain Non-Personally Identifiable Information for analytic and statistics. These details are essentially used to understand trend and provide better services. We may track and process data about your use of our website and the services offered therein (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics, a widely used analytics platform. This usage data may be processed for the purposes of analysing the use of the website and services.
By using this Platform, You hereby agree and understand that the Services provided to You are based on Your location and function best when We have the permission to access Your location from Your mobile device. Whenever You open the Platform, We use the location information from Your mobile device to tailor Your experience of the Platform to suit Your needs. If You do not permit Us to ascertain Your location, the functionalities of the Platform would be greatly restricted.
We may process data about your use of our Platform and the services offered therein. The usage data may include your internet protocol address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. The source of the usage data is Google Analytics, a widely used analytics platform. This usage data may be processed for the purposes of analysing the use of the Platform and services.
We may process your information included in your profile on our Platform, including the Registration Data. This data along with any other electronic record generated is held by the Company in trust, on your behalf, for the duration of your usage of the Services.
We may also process information contained in any enquiry you submit to us regarding services or contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication.
We may process any of your data identified in the other provisions of this policy, where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. In addition to the specific purposes for which we may process your personal data set out, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
CHANGES TO YOUR INFORMATION
As a registered user of the Platform, you have the right to have any inaccurate personal or Registration Data about you rectified and have incomplete data about you completed. You can view your Personal Information in your account at any time and update it as necessary using your username and your password. Once we are informed, we will adjust incorrect data accordingly.
In the event you desire to withdraw consent to our processing of your information, kindly contact our Grievance Officer and we will cease to process the information unless we have legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
Further, upon your request, the Company will use commercially reasonable efforts to delete your account and the information in your profile; however, it may be impossible to remove your account without some residual information being retained by the Company.
USE OF INFORMATION
We use Your User Information for the following purposes:
We use the information regarding Your mobile device and computer hardware and software for analysing the use of Our resources, troubleshooting problems, preventing fraud and improving Our Services.
DISCLOSURE OF THE INFORMATION
Any information that you voluntarily choose to include in a publicly accessible area of the Platform will be available to anyone who has access to that content, including other users.
We disclose Your Information to third
parties in the manner specified below, including, but not limited to:
We disclose Your Information if legally
required to, pursuant to an order from a governmental entity or in good faith.
We will disclose the information bases to:
a general rule, the personal data that is processed by us as set forth herein
is not retained for longer than necessary for the purpose for which it was
processed. More specifically, we retain and delete your personal data as
data will be retained indefinitely for the purpose of monitoring the historical
performance of our Platform.
Information shall be retained till such time as you continue to avail our Services,
following which an aggregate version thereof shall be retained.
account related data will be retained for a period of 10 years after our last
transaction with you, after which it will be deleted unless required for
auditing or legal reasons.
the aforementioned, in some cases it is not possible for us to specify in
advance the periods for which your personal data will be retained. In such
cases, we will determine the period of retention based on the period we need to
access the data for the provision of services, receiving payment, resolving
business or other issues or any other auditing or legal reasons. Further,
notwithstanding this section, we may retain your personal data where such
retention is necessary for compliance with a legal obligation to which we are
subject, or in order to protect your vital interests or the vital interests of
another natural person.
EXTERNAL LINKS ON THE PLATFORM
The Platform may include advertisements,
hyperlinks to other websites, applications, content or resources. We have no
control over such external links present in the Platform, which are provided by
persons or companies other than Us. You acknowledge and agree that We are not
responsible for any collection or disclosure of Your information by any
external sites, applications, companies or persons, nor do We endorse any
advertising, products or other material on or available from such external
application, websites or resources.
You further acknowledge and agree that We
are not liable for any loss or damage which may be incurred by You as a result
of the collection and / or disclosure of Your information by external
applications, sites or resources, or as a result of any reliance placed by You
on the completeness, accuracy or existence of any advertising, products or
other materials on, or available from such applications, websites or resources.
These external applications, websites and resource providers may have their own
privacy policies governing the collection, storage, retention and disclosure of
Your information that You may be subject to. We recommend that You enter the
We reserve the right to update, change or
from the date of such update, change or modification. If You continue to access
or use the Platform even after any such changes have been made, it would be
COOKIES AND OTHER TRACKING TECHNOLOGIES
We utilize “cookies” and other tracking
technologies. A “cookie” is a small text file that may be used, for example, to
collect information about Website activity. Some cookies and other technologies
may serve to recall Information previously indicated by a User. Most browsers
allow You to control cookies, including whether or not to accept them and how
to remove them. You may set most browsers to notify You if You receive a
cookie, or You may choose to block cookies with Your browser.
Tracking technologies may record
information such as internet domain and host names; internet protocol (IP)
addresses; browser software and operating system types; stream patterns; and
tracking technologies allows Us to improve Our Platform and Your experience.
We cannot ensure that all of Your
Information will never be disclosed in ways not otherwise described in this Privacy
Policy. Therefore, although We are committed to protecting Your privacy, We do
not promise, and You should not expect, that Your Information or private
communications will always remain private. As a User of the Platform, You
understand and agree that You assume all responsibility and risk for Your use
of the Platform, the internet generally, and the information You post or access
and for Your conduct on and off the Platform.
You agree and undertake to indemnify Us in
any suit or dispute by any third party arising out of disclosure of Information
by You to third parties either through Our Platform or otherwise and Your use
and access of websites, applications and resources of third parties. We assume
no liability for any actions of third parties with regard to Your Information,
which You may have disclosed to such third parties.
and remain separate from and independent of and severable from all and any
other clauses herein except where otherwise expressly indicated or indicated by
the context of the agreement.
The decision or declaration that one or
more of the clauses are null and void shall have no effect on the remaining
Any feedback or comments about this Privacy
Policy is welcome and can be sent to email@example.com We will employ all
commercially reasonable efforts to address the same.
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Regd. Office: Khan Complex, Road No-13, Main Road Mango, Jamshedpur, Jharkhand, 832110