terms of Information Technology Act, 2000, this document is an electronic
record. Being generated by a computer system it does not require any physical
or digital signatures.
document is published in accordance with the provisions of Rule 3 (1) of
the Information Technology (Intermediaries guidelines) Rules, 2011 that require
access or usage of online software under the name of ‘Urbanwale’ including
mobile applications for Android® and Apple® (hereinafter “Service/Services”).
The internet resource www.urbanwale.com
(hereinafter referred to as “Website”) and the mobile application UrbanWale
(the “Application”), hereinafter collectively referred to as the “Platform”
is owned, operated, and managed by Urbanwale Servicetech India LLP.
Your access to and use of the Service is
conditioned on your acceptance of and compliance with these Terms and
conditions. These Terms and conditions apply to all visitors, users and others
who access, download, register and use UrbanWale website/application. By
accessing, downloading or using the UrbanWale website/application you agree to
be bound by these Terms. If you disagree with any part of the Terms, you may
not access website/application.
UrbanWale reserves the right, at our sole
discretion, to modify, delete or replace the terms and conditions or any other
policies at any time, with or without prior notice to the user. What
constitutes a material change will be determined at our sole discretion. We
ensure our sincere effort to bring the changes via mail and application to
accept the changes. We request the users and Vendors to visit the policies and
terms & conditions at a certain frequency to update the same. By continuing
to access or use our Service after those revisions become effective, you agree
to be bound by the revised terms. If you do not agree to the new terms, please
stop using the Service.
refers to any text, image, graphic, video, audio, or all forms of data which
are made available on the Platform.
Data” refers to the mandatory and optional data that is submitted by Users to
use the Platform and/or avail the Services.
all parallel policies that apply for the use of our Platform or availing our
Party” refers to any person other than the “User” or “Vendor”.
refers to third parties making available their services through the Platform.
Content” refers to the content made available by the Vendor through the
“Us”, “Our”, “UrbanWale” shall mean the Company.
“Your”, “User” refers to the natural or legal person who has gained access to
the Platform by providing Registration Data while registering on the Platform.
The term shall also refer to any person visiting, accessing, browsing, placing
an order through, or otherwise availing Services through the Platform.
accepting these Terms, you are entering into a legally binding Agreement
(“Agreement”) with us.
Agreement consists of the following terms and conditions (hereinafter the
“General Terms”) and terms and conditions, if any, specific to use of
individual Services (hereinafter the “Service Specific Terms”). The General
Terms and Service Specific Terms are collectively referred to as the “Terms”.
In the event of a conflict between the General Terms and Service Specific
Terms, the Service Specific Terms shall prevail.
Terms, along with the others found on our Platform, include our policy for
acceptable use of the Platform, its content, the content posted on the
Platform, your rights, your obligations, as well as restrictions regarding your
use of the Platform.
you access, browse or use the Platform, you accept, without limitation or
qualification, the terms and conditions set forth herein. Accessing, browsing
through the Vendor services, booking vendor services, or otherwise using the
Platform indicates your Agreement to all the Terms and Conditions under this
to the rules, regulations, policies and all applicable terms and conditions
which shall be deemed to be incorporated into and be a part and parcel of these
Terms. When you access any sub-site or any other mobile application (whether
belonging to an ‘associate’ of the company or otherwise) through this Platform,
such sub-site or mobile application may have its own terms and conditions, which
are specific to thereto.
may modify these Terms from time to time and such modification will be
effective upon posting on the Platform. You agree to be bound to any changes to
these Terms when you use the Platform after any such modification is posted. It
is important that you review these Terms regularly to ensure you are updated as
to any changes made.
long as you comply with these Terms, the Company grants you a non-exclusive,
non-transferable, limited right to enter, view and use this Platform and/or
you at your convenience here: www.urbanwale.com/PrivacyPolicy
must be of legal age to enter into a binding agreement in order to accept the
limitation to the foregoing, in the event you are barred from undertaking
legally binding obligations under the Indian Contract Act, 1872, or are for any
reason, unable to provide ‘Consent’ as per the Information Technology
(Reasonable security practices and procedures and sensitive personal data or
information) Rules, 2011, you are not eligible to register for, use or avail
the services available on the Platform.
the aforementioned, the minimum age of Users is 18 years.
AS A USER
browsing of the Platform is available to all Users, including unregistered
to specific areas of the Platform is only be available to registered Users.
become a registered User, you must be eligible, and will be required to provide
Registration Data. You represent and warrant that all information you supply to
us, about yourself, and others, including Registration Data, is true and
you provide any information that is untrue, inaccurate, out of date or
incomplete (or becomes untrue, inaccurate, out of date or incomplete), or we
have reasonable grounds to suspect that the information provided by you is
untrue, inaccurate, out of date or incomplete, we may, in our sole discretion,
discontinue the provision of the Services to you or discontinue your access to
providing Registration Data, you agree to undergo a Registration Data
verification process. We may use Third-Party services for the aforesaid
verification process and you hereby agree and accept to be bound by the terms
and conditions of such Third-Party.
is hereby reiterated that all data you provided, including without limitation,
Registration Data, shall be subject to the terms set forth in our Privacy
Policy, and you represent and warrant that you have the absolute right and
authority to provide such data.
is solely responsible for maintaining the confidentiality of password and
service account provided by UrbanWale for accessing the offered service. User
is solely and fully responsible for all activities that occur under the
password or account. UrbanWale has no control and expressly disclaims any
liability derived therefrom over the use of any user’s account. If the user is
suspicious about the activities under the account or breach of account, the
User shall promptly contact UrbanWale.
are a restricted user of this Platform.
are bound not to cut, copy, distribute, modify, recreate, distribute,
disseminate, post, publish or create derivative works from, transfer, or sell
any information obtained from the Platform. For the removal of doubt, it is
clarified that unlimited or wholesale reproduction, copying of the content for
commercial or non-commercial purposes and unwarranted modification of data and
information within the content of the Platform is not permitted.
agree not to access (or attempt to access) the Platform and/or the materials or
Services by any means other than through the interface that is provided by the
Platform. The use of deep-link, robot, spider or other automatic device,
program, algorithm or methodology, or any similar or equivalent manual process
to access, acquire, copy or monitor any portion of the Platform or Content, or
in any way reproduce or circumvent the navigational structure or presentation
of the Platform, materials or any Content, to obtain or attempt to obtain any
materials, documents or information through any means not specifically made
available through the Platform are hereby expressly prohibited. You acknowledge
and agree that by accessing or using the Platform or Services, you may be exposed
to content from other users that you may consider offensive, indecent, or
otherwise objectionable. We disclaim all liabilities arising in relation to
such allegedly offensive content on the Platform. Further, you may report such
places where this Platform allows you to post or upload data/information, you
undertake to ensure that such material is not offensive and in accordance with
applicable laws. You undertake not to host, display, upload, modify, publish,
transmit, update, or share any information that:
belongs to another person
and to which the user does not have any right;
is grossly harmful,
harassing, blasphemous, defamatory, obscene, pornographic, paedophilic,
libellous, invasive of another's privacy, hateful, or racially, ethnically
objectionable, disparaging, relating or encouraging money laundering or
gambling, or otherwise unlawful in any manner whatever;
harm minors in any way;
infringes any patent,
trademark, copyright or other proprietary rights;
violates any law for the
time being in force;
deceives or misleads the
addressee about the origin of such messages or communicates any information
which is grossly offensive or menacing in nature;
contains software viruses
or any other computer code, files or programs designed to interrupt, destroy or
limit the functionality of any computer resource; or
threatens the unity,
integrity, defence, security or sovereignty of India, friendly relations with
foreign states, or public order, or causes incitement to the commission of any
cognisable offence or prevents investigation of any offence or is insulting any
User shall not:
Abuse, harass, threaten,
defame, disillusion, erode, abrogate, demean, or otherwise violate the legal
rights of others;
Engage in any activity that
interferes with or disrupts access to the Platform or the servers and networks
which are connected to the Platform;
Impersonate any person or
entity, or falsely state or otherwise misrepresent your affiliation with a
person or entity;
Upload, distribute, or
otherwise make available content that contain viruses, corrupted content, or
any software or program that may damage the operation of the Platform or
another’s operation of the Platform;
Probe, scan or test the
vulnerability of the Platform or any network connected to the Platform, nor
breach the security or authentication measures on the Platform or any network
connected to the Platform. You may not reverse look-up, trace or seek to trace
any information on any other user, of or visitor to, the Platform, or any other
customer of the Platform, including any User Account not owned by you, to its
source, or exploit the Platform or Service or information made available or
offered by or through the Platform, in any way whether or not the purpose is to
reveal any information, including but not limited to personal identification
information, as provided for by the Platform;
Disrupt or interfere with
the security of, or otherwise cause harm to, the Platform, systems resources,
accounts, passwords, servers, or networks connected to or accessible through
the Platform, or any affiliated or linked sites;
Collect or store data about
other Users in connection with the prohibited conduct and activities set forth
in this Section;
Use the Platform or any
material or Content for any purpose that is unlawful or prohibited by these
Terms, or to solicit the performance of any illegal activity or other activity
which infringes the rights of this Platform or other third parties;
Violate any code of conduct
or other guidelines, which may be applicable for or to any particular Service;
Publish, post, disseminate
information that is false, inaccurate, or misleading;
Directly or indirectly,
offer, attempt to offer, trade, or attempt to trade in any item, the
dealing of which is prohibited or restricted in any manner under the provisions
of any applicable law, rule, regulation, or guideline for the time being in
Create liability for us or
cause us to lose (in whole or in part) the services of our internet service
provider (“ISPs”) or other suppliers/service providers.
may not transmit any chain letters or unsolicited commercial or junk email to
use any information obtained from the Platform in order to harass, abuse, or
harm another person, or in order to contact, advertise to, solicit, or sell to
another person other than us without our prior explicit consent.
can (and you hereby expressly authorize us to) disclose any information about
you to law enforcement or other government officials, as we, in our sole
discretion, believe necessary or appropriate in connection with the
investigation and/or resolution of possible crimes, especially those that may
involve personal injury.
understand that we have the right at all times to disclose any information
(including the identity of the persons providing information or materials on
the Platform) as necessary to satisfy any law, regulation, or valid
governmental request. This may include, without limitation, disclosure of the
information in connection with investigation of alleged illegal activity or
solicitation of illegal activity or in response to a lawful court order or
reserves the right to suspend or terminate your association with us for
violation of any of our Terms, posted on the Platform from time-to-time. The
termination will be effective immediately after the delivery of notice by
e-mail. UrbanWale also reserves the right to take legal action, including
without limitation pursuing civil, criminal, and injunctive redress, for
inappropriate or offensive behaviour. Breach or violation of any of the
policies will enforce the termination or expiration of the agreement with
UrbanWale. The termination of agreement will also enforce the cancellation of
ongoing requested services, refunds and other disputes by the user.
The Platform is an
intermediary e-commerce marketplace that allows Users to discover and avail
Vendor services. We are not a party to interactions between the User and the
Vendor and take no liability that arises from any such communication.
We do not endorse any of
the Vendors on the Platform, nor provide any guarantee as to their nature,
quality, reliability, etc.
Should you choose to
proceed with Vendors displayed on the Platform, for any purpose whatsoever, we
are not a party to the terms of the transaction, play no determinative role in
its finalization, and take no liability arising from such communication. This
includes, without any limitation, the prices provided by Vendors, orders,
payment terms, service dates, service descriptions, service qualities, etc.
You acknowledge that
interaction relating to any service is purely between the Vendor and the User,
with the Platform being an intermediary, and as such any breach of contract and
any claim arising from such breach is the subject matter of the Vendor and the
User alone and we are in no way a party to such breach or involved in any
action or proceeding arising from the same breach. The actions/proceedings
arising from such breach shall be between the Vendor and the User directly.
While availing the services
of a Vendor, you are expected to check the creditworthiness of the Vendor and
the genuineness of the services offered by them. We are not liable for the
You release and indemnify
us and/or any of our officers and representatives from any cost, damage,
liability or other consequence of any of the actions of the Vendors on the
Platform and specifically waive any claims that you may have in this behalf
under any applicable law.
Please note that there
could be risks in dealing with business entities acting under false
pretence. We neither guarantee nor take any liability for any action whatsoever
by Users/Vendors on this Platform.
The UrbanWale is a common
platform for users and Vendors that may contain profiles, email facility, chat
facility, blogs, job posting, advertisements and other communication channels
to communicate with each other or to avail the services. Hence, users may use
these facilities only to send and receive messages that are relevant and
appropriate to the intended use. Violation of this term may force UrbanWale to
take appropriate legal action against the user, including without limitation
civil, criminal and injunctive redress.
Disclaimer: DUE TO SOME TECHNICAL ISSUES,
TYPOGRAPHICAL OR HUMAN ERRORS, IMAGES, RATINGS, PORTFOLIOS, SERVICES, SERVICE
DESCRIPTIONS AND PRICES, VENDOR DETAILS, VENDOR CONTENT, TEXT DOCUMENTS AND ANY
INFORMATION RELATED TO VENDORS, VENDOR SERVICES, USERS OR CONTENT MAY BE
INCORRECTLY REFLECTED ON THE WEBSITE. WE DO NOT TAKE ANY RESPONSIBILITY FOR THE
RELIANCE PLACED ON SUCH INCORRECT INFORMATION. WE ASSUME THAT THE SERVICES
LISTED ON THE PLATFORM ARE AUTHENTIC AND ACCURATE AND THE VENDORS AND USERS
HAVE THE AUTHORITY TO CARRY ON THE TRANSACTIONS ALLOWED, FACILITATED, OR
OTHERWISE ACCESSIBLE ON OR THROUGH THE PLATFORM.
using this Platform, it is deemed that you have consented to receiving calls,
autodialled and/or pre-recorded message calls, text messages, videos, images,
and other data from us, and/or Vendors at any time, on the contact information
that has been provided by you as part of Registration Data or otherwise.
the event you avail Services, we may send confirmation, cancellation, schedule
change or any such other information relevant for the transaction, via SMS,
Chat, or by voice call on the contact number provided by you or through
information about you received from other parties. This consent to be contacted
is for purposes that include but are not limited to clarification calls and
marketing and promotional calls.
may also be contacted by Service Providers with whom we have entered into a
contract in furtherance of our rights, duties and obligations under this
document, and all other policies followed by us. The sharing of the information
consent that such communications via SMS, Chat and/ or voice call is (a) upon
your request and authorization, (b) ‘transactional’ and not an ‘unsolicited
commercial communication’ as per the guidelines of Telecom Regulation Authority
of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or
such other authority in India.
hereby agree and undertake to indemnify us against all types of losses and
damages incurred by us due to any action taken by TRAI, Access Providers (as
per TRAI regulations) or any other authority due to any erroneous compliant
raised by you against us with respect to the intimations mentioned above or due
to a wrong number or email id being provided by you for any reason whatsoever.
text, graphics, photographs, trademarks, designs and artwork collected
from publicly available information or those provided by Vendors or their
agents or representatives (collectively, “Vendor Content”), is third-party
generated content and we have no control over such content.
than when provided for, the use of such content and it being reproduced,
republished, uploaded, posted, publicly displayed, encoded, translated,
transmitted or distributed in any way (including mirroring) to any other
computer, server, website or other medium for publication or distribution or
for any commercial enterprise, without our express prior written consent is
INTELLECTUAL PROPERTY RIGHTS
UrbanWale is owned and managed under
copyright act by Urbanwale Servicetech India LLP. All aspects of UrbanWale
website and application, such as the designs, transactional flow, look and
feel, contents, graphics and images including logo are protected under
copyright act. You
acknowledge that the Services and any underlying technology or software used in
connection with the Services contain the company’ proprietary information.
are a number of proprietary logos, service marks and trademarks found on this
Platform whether owned/used by the Company or any other third party. By displaying
them on Platform, the Company is not granting you any license to utilize the
proprietary logos, service marks, or trademarks.
time to time, the Company may post comments or articles on the Platform. These
articles are the Intellectual Property of the Company and you are prohibited
from posting, reproducing, publishing, amending, or editing such articles. In
the event you have an issue with any article so posted, you may report the same
via mail and we may look into it. We are under no obligation to remove such
articles and the final decision lies with us.
are not in any way liable to you, for any loss arising to you from activities
that include but are not limited to our negligence, breach of contract,
Intellectual Property infringement, breach of laws, etc.
give you permission to use the aforementioned content in accordance with these
Terms and do not transfer any intellectual property rights to you by virtue of
permitting your use of the Services. You may print, download, and store information
from the Platform for your own convenience, but you may not copy, distribute,
republish, sell, or exploit any of the content, or exploit the Platform in
whole or in part, for any commercial gain or purpose whatsoever, save as set
forth in these Terms. The Company does not grant you any express or implied
rights, and all rights in the Platform and the Services not expressly granted
by the Company are retained by the Company.
the event you find any content on the website which you deem is unlawful, libellous,
defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing,
threatening, invasive of privacy or publicity rights, abusive, inflammatory,
fraudulent or otherwise objectionable, against any religious beliefs, spam,
potentially infringing or is not authorized by the intellectual property rights
owner or is violative of any applicable law, you are requested to report such
content to [●]. On receiving such report, the company reserves the right to
investigate and/or take such action as the company may deem appropriate.
the event you so desire, you may place orders with Vendors. These orders may be
in the form of scheduled jobs for a specific requirement to be provided /
fulfilled by a Vendor, or for an on-demand order.
Jobs are where no inputs from the Vendor are required and the scope of services
of the Vendor is fixed. You may choose from the Vendors on the Platform for
note that the prices, charges, fees, and other details displayed on the
Platform are provided by the Vendor.
on-demand jobs, the Vendor may need to visit the premises/location in question
and provide further estimates or quotes for the service after appraising the
service need. Do note that the prices, charges, fees, and other details
displayed on the Platform are provided by the Vendor.
Charges / Visit Charges are the charges by the User for the Vendor to visit
user premises. Subject to the assessment of the Vendor on location, the Vendor
may suggest repair or replacement of any part which would entail additional
charges as quoted by the Vendor. For any further service, including part
replacement or repair, the user will need to approve the quote provided by the
Vendor and place the order.
act of placing an order (hereinafter “Order”) for any Vendor services provided
on or through the Platform shall be deemed to constitute a contractual offer
that may be accepted or rejected by the Vendor, at their discretion.
an Order is placed, you may, if you wish to do so, amend or cancel the Order as
per the Cancellation Terms.
company reserves the right to undertake all necessary steps to ensure that the
security, safety and integrity of the company’s systems as well as Vendor and
User interests are and remain, well-protected. To this end, the Company may
take various steps to verify and confirm the authenticity, enforceability and
validity of Orders.
the Company, in its sole and exclusive discretion, concludes that Orders are
not or do not reasonably appear to be, authentic, enforceable or valid, the
Company may cancel the said Orders at any time up to 6 hours after the Order has
is allowed to cancel / reschedule the orders anytime through the Platform or by
communicating with UrbanWale customer care.
BILLING AND PAYMENT POLICY
you use the Services, place Orders, you may be required to pay for them either
on the Platform or other modes of payment accepted by the Company. To process
such financial transactions, we may use third-party electronic payment
processors or service providers (ESPs). You agree to be certain by the terms
and conditions of use of each appropriate ESP. In the event of conflict between
these Agreements and the ESP’s terms and conditions, these Agreements shall
UrbanWale offers its user to pay the Vendor
either through mobile wallet, online using net-banking/ debit card or by cash.
UrbanWale expressly disclaims responsibility of refund for payments made by
cash. User is liable to pay the invoiced amount immediately after the service
is rendered. UrbanWale takes no responsibility for money paid to Vendor without
our knowledge and we have no control over payments made in cash to Vendor other
than what is agreed between UrbanWale and user.
Hence it is important that payments to be
made directly to UrbanWale via online payment options available on the
platform. We discourage any tips or reward to any of our Vendor however if any
user is doing so is completely based on their own will and decision.
Transactions on the Platform are secure and
protected. Any information entered by the User when transacting on the Platform
is encrypted to protect the User against unintentional disclosure to third
parties. The User’s credit and debit card information is not received, stored
by or retained by the Platform in any manner. This information is supplied by
the User directly to the relevant payment gateway which is authorized to handle
the information provided and is compliant with the regulations and requirements
of various banks and institutions and payment franchisees that it is associated
Users are requested to provide valid,
accurate and complete information about your identity, payment account details
(Card information, Bank account information, and wallet credentials), Biller
information and the payment information (payment amount and transaction
description). UrbanWale reserves the right to terminate user account or refuse
your current and future use of Service in case your information found
UrbanWale assumes no responsibility and
shall incur no liability if it is unable to affect any payment instruction
owing to any one or more of the following circumstances;
Note: User must ensure seamless Internet
connectivity and must have all equipment necessary to make such connection to
the World Wide Web, including a computer and modem or other access device. User
is solely responsible any fees associated with access to World Wide Web,
directly or indirectly access to web content.
If the money gets deducted from the user
account and the payment is not reflected in the application, you are requested
to contact the UrbanWale customer care support at +91 7061265929 or mail at
email@example.com. Your payment will be reflected within 48-72 hours if the
transaction is successful at the payment gateway partners. If your payment
status is not updated in the given time frame, please contact the bank for
further enquiries. UrbanWale does not take responsibility for such cases and
payment will reflect in your bank account as per Bank's TAT.
UrbanWale strongly discourages any direct
contact with UrbanWale Vendors or any service requested directly by the user
with the UrbanWale Vendor, as in such cases has no control or takes no
responsibility on whatsoever situation or condition. UrbanWale does not provide
or deal with material or spare parts required for delivering the service. Users
are requested to buy the material to carry out the service or by it through
Vendors. Vendor is solely responsible/ liable for damages caused during service
delivery, in such events user is requested to first contact the customer support
team and then may lodge a complaint against the Vendor, if the damage is
resolved with mutual understanding.
User is requested to report/inform
UrbanWale immediately for any misconduct or unsatisfied behaviour of any of our
Vendor so that we can take necessary action in order to resolve incidents and
prevent the occurrence of such incidence in future. However, if the misconduct
is falling in the category of breach of law then the user may deal with that as
per the applicable laws directly with the Vendor and UrbanWale will not be
responsible in such case. Also, if the Vendor involves in any criminal
activities during the service delivery or at any stage of service cycle the
user, at its own will can take direct action under the laws of the country and
also keep us informed on full details of the same. UrbanWale will not be party
to any such action.
UrbanWale offers 7 to 60 days warranty on
service offered via UrbanWale platform (warranty period is varied between
services), any additional charges asked by Vendor must be informed to customer
care (+91 7061265929) or firstname.lastname@example.org before making such payments.
User is permitted to claim refund from
User can send a mail to email@example.com
within 5 days from the day of job delivery with subject line “Job Reference
#-Complaint Category” or raise a complaint against specific order directly from
‘Order History’ page in the Application. UrbanWale team will register the complaint
and share the complaint number within 24 hours via mail/ text message. User
will receive the final status of the claim within 7 working days via e-mail. If
the refund request is approved by UrbanWale grievance redressal officer, refund
amount will be credited to customer account within 48 business hours (excluding
holidays). UrbanWale reserves the right to approve or decline a refund request.
The refund claim will be processed by gathering information about job delivery
from the Vendor. The status of the claim will be shared along with reason for
approval/decline with the User via the registered mail id of the User.
Note: Refund requests shall only be
entertained if payments have been made through wallet/online payment options.
DISCLAIMER OF WARRANTIES AND
EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY
PLATFORM, SERVICES AND OTHER MATERIALS ARE PROVIDED BY THIS PLATFORM IS ON AN
“AS IS” BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR
OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE
FOREGOING, THE COMPANY MAKES NO WARRANTY THAT
REQUIREMENTS WILL BE MET OR THAT SERVICES PROVIDED WILL BE UNINTERRUPTED,
TIMELY, SECURE OR ERROR-FREE;
OR INFORMATION PROVIDED WILL BE EFFECTIVE, ACCURATE OR RELIABLE;
REQUIREMENTS WILL BE CONVEYED IN THEIR ENTIRETY TO THE VENDOR;
WILL RESPOND TO YOUR ORDERS;
VENDORS DISPLAYED TO YOU, CURATED OR OTHERWISE, WILL BE ACCURATE OR UPDATED;
SERVICES WILL BE PROVIDED TO YOU AS PER THE SCHEDULE DISPLAYED;
ERRORS OR DEFECTS IN THE PLATFORM, SERVICES, OR OTHER MATERIALS, WILL BE
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL HAVE NO LIABILITY
RELATED TO USER CONTENT OR VENDOR CONTENT ARISING UNDER INTELLECTUAL PROPERTY
RIGHTS, LIBEL, PRIVACY, PUBLICITY, OBSCENITY OR OTHER LAWS. THE COMPANY ALSO
DISCLAIMS ALL LIABILITY WITH RESPECT TO THE MISUSE, LOSS, MODIFICATION OR
UNAVAILABILITY OF ANY USER CONTENT.
USER UNDERSTANDS AND AGREES THAT ANY MATERIAL OR DATA DOWNLOADED OR OTHERWISE
OBTAINED THROUGH THE PLATFORM IS DONE ENTIRELY AT THEIR OWN DISCRETION AND RISK
AND THEY WILL BE SOLELY RESPONSIBLE FOR SUCH ACTIONS. THE COMPANY ACCEPTS NO
LIABILITY FOR ANY ERRORS OR OMISSIONS, WITH RESPECT TO ANY INFORMATION PROVIDED
TO YOU WHETHER ON BEHALF OF ITSELF OR THIRD PARTIES.
WE SHALL NOT BE LIABLE FOR ANY THIRD-PARTY PRODUCT OR SERVICES. WE
DO NOT CONTROL ANY OF THE SERVICES OFFERED ON THE PLATFORM. THE AVAILABILITY OF
SERVICES THROUGH THE PLATFORM DOES NOT INDICATE AN AFFILIATION WITH OR
ENDORSEMENT OF ANY SERVICE OR VENDOR. ACCORDINGLY, WE DO NOT PROVIDE ANY
WARRANTIES WITH RESPECT TO THE OR SERVICES OFFERED THROUGH THE PLATFORM, SAVE
AS EXPRESSLY SET FORTH HEREIN. HOWEVER, THE PRODUCTS AND SERVICES OFFERED
THROUGH THE PLATFORM MAY BE COVERED BY A MANUFACTURER'S WARRANTY INCLUDED WITH
THE PRODUCT. TO OBTAIN WARRANTY SERVICE FOR DEFECTIVE PRODUCTS, PLEASE FOLLOW THE
INSTRUCTIONS INCLUDED IN THE MANUFACTURER'S WARRANTY.
WARRANTIES RELATING TO PRODUCTS OR
SERVICES OFFERED, SOLD, OR DISTRIBUTED BY US OR THROUGH THE PLATFORM ARE
SUBJECT TO SEPARATE WARRANTY TERMS AND CONDITIONS, IF ANY, PROVIDED WITH OR IN
CONNECTION WITH THE APPLICABLE PRODUCTS OR SERVICES. YOU AFFIRM THAT WE SHALL
NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR
FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER'S FAILURE TO HONOR ITS WARRANTY
OBLIGATIONS TO YOU.
LIMITATION OF LIABILITY
AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS THIS PLATFORM INCLUDING BUT NOT
LIMITED TO THE COMPANY, ITS AFFILIATES, VENDORS, AGENTS, DIRECTORS AND
EMPLOYEES FROM AND AGAINST ANY AND ALL LOSSES, LIABILITIES, CLAIMS, DAMAGES,
DEMANDS, COSTS AND EXPENSES (INCLUDING LEGAL FEES AND DISBURSEMENTS IN
CONNECTION THEREWITH AND INTEREST CHARGEABLE THEREON) ASSERTED AGAINST OR
INCURRED BY US THAT ARISE OUT OF, RESULT FROM, OR MAY BE PAYABLE BY VIRTUE OF,
ANY BREACH OR NON-PERFORMANCE OF ANY REPRESENTATION, WARRANTY, COVENANT OR
AGREEMENT MADE OR OBLIGATION TO BE PERFORMED BY YOU PURSUANT TO THESE TERMS OF
USE. FURTHER, YOU AGREE TO HOLD US HARMLESS AGAINST ANY CLAIMS MADE BY ANY
THIRD PARTY DUE TO, OR ARISING OUT OF, OR IN CONNECTION WITH, YOUR USE OF THE
PLATFORM, ANY CLAIM THAT YOUR MATERIAL CAUSED DAMAGE TO A THIRD PARTY, YOUR
INCLUDING ANY INTELLECTUAL PROPERTY RIGHTS.
NO EVENT SHALL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS OR SUPPLIERS BE
LIABLE TO YOU, OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT,
CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE RESULTING FROM
LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT FORESEEABLE OR WHETHER OR NOT WE
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BASED ON ANY THEORY OF
LIABILITY, INCLUDING BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER
TORTIOUS ACTION, OR ANY OTHER CLAIM ARISING OUT OF OR IN CONNECTION WITH YOUR
USE OF OR ACCESS TO THE PLATFORM, SERVICES OR MATERIALS.
LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW.
These Terms shall be governed and construed
in accordance with the laws of India as applicable in the state of Jharkhand.
DISPUTE RESOLUTION MANAGEMENT
UrbanWale reserves the right to manage,
resolve or decline the disputes with user. Any disputes raised by user will be
processed by the UrbanWale team and notify the user on acceptance of dispute,
via mail along with complaint number. UrbanWale team will enquire the
complaint and based on the findings, the User will be receiving the response
from UrbanWale team within 7 working days from the day of complaint.
If the user is not satisfied with the
resolution, the matter
shall be referred to binding arbitration by a sole arbitrator. The sole
arbitrator shall be jointly appointed by the Company and the User. The arbitral
award shall be final and binding on the parties and there shall be no further
remedy available. The arbitration proceedings will take place in Ranchi and
will be in English. The provisions of the Arbitration and Conciliation Act,
1996, shall apply to the arbitration.
Courts in Ranchi, Jharkhand, shall have the jurisdiction for all suits arising
out of or in connection with this Agreement.
LINKS TO OTHER WEBSITES
UrbanWale may contain links to third-party
websites or services that are not owned or controlled by UrbanWale. UrbanWale
has no control over and assumes no responsibility for, the content, privacy
policies, or practices of any third-party websites or services. You further
acknowledge and agree that UrbanWale shall not be responsible or liable,
directly or indirectly, for any damage or loss caused or alleged to be caused
by or in connection with the use of or reliance on any such content, goods or
services available on or through any such websites or services. We strongly
advise you to read the terms and conditions and privacy policies of any
third-party websites or services that you visit.
Upon download and installation of the mobile application, you grant the
following permissions to the application to perform the following actions on
the device you have installed the application on:
company reserves its exclusive right in its sole discretion to alter, limit or
discontinue the Platform or any material posted herein, in any respect. The
company shall have no obligation to take the needs of any user into
consideration in connection therewith.
company reserves its right to deny in its sole discretion any user access to
this Platform or any portion hereof without notice.
any provision of this Agreement is held to be unlawful, void, invalid or
otherwise unenforceable, then that provision will be limited or eliminated from
this Agreement to the minimum extent required, and the remaining provisions
will remain valid and enforceable.
termination of this Agreement, any provision which, by its nature or express
terms should survive, will survive such termination or expiration as applied to
transfers and relationship prior to such termination or expiration.
waiver by the company of any provision of these Terms shall be binding except
as set forth in writing and signed by its duly authorized representative.
time to time, the Platform may automatically check the version of the mobile
application installed on the device of the User and, if applicable, provide
suitable updates (hereinafter referred to as “Updates”). Updates may contain,
without limitation, bug fixes, patches, enhanced functionality, plug-ins and
new versions of the application. By using the Platform, you authorize the
automatic download and installation of Updates and agree to download and
install Updates manually, if necessary.
grievances, issues, queries, complaints, or information that you wish to
communicate to us can be addressed to our Grievance officer at Road No-13 Mango
,Jamshedpur, Jharkhand 832110.
Beauty & Spa
Wedding & Events
Fruits & Vegetables
Baby & Kids
Terms & Conditions
Regd. Office: Khan Complex, Road No-13, Main Road Mango, Jamshedpur, Jharkhand, 832110